If the product is found to be inconsistent with the information specified when placing the order, the Buyer - within one week from the date of acceptance of the goods - sends the seller and the Safal Fasal marketplace, a claim to the email address: indicating the order number, description and photo of damage/ defects found during acceptance. Claims made by the buyer after the specified period are not accepted. Returns of the product are subject to terms and conditions of the seller.


In the case of online payments, the refund is made back to the bank account from which the funds were debited for the order placed.
In the case of payment upon receipt by the FPO/FPC, the seller shall refund the money at the provided details of the buyer, at the time of purchase or by showing the receipt of purchase:
Full name of the buyer, buyer’s address, contact number, bank account number, name of the bank, and IFSC code.